Help Scout Newsletter

Managing Documentation
with Help Scout & Blue Mango Learning

Managing a knowledge base or FAQ can be tough, but Blue Mango has 2 great products that make documentation easy. Learn how to use them alongside Help Scout in this 40-minute webinar.

Tuesday, March 27 @ 12pm EST

What’s an acceptable reply time? Thanks to Help Scout’s reporting, you know how long it takes to answer customer inquiries. But what do customers expect from you and how do you measure up?

Profiling the Loyal Customer Personas aren’t just meant for the marketing team. In this article we’ll talk about how personas can also be a big plus with regards to customer service.

3 New Resources

Defining your company’s support needs and choosing the perfect solution can be daunting tasks. These 3 free resources can help:

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